See Your Healthcare Through Multilingual Patients' Eyes

Uncover hidden patient safety risks, compliance gaps, and communication barriers–before your next audit.

What if you could walk through your healthcare facility and see exactly what 80+ million patients with language access needs experience? Our Language Access Walk-Through Evaluation provides that critical perspective, revealing hidden communication barriers that impact patient safety, satisfaction, and regulatory compliance.

Starting at $7,500
Uncover hidden communication barriers and improve patient care.
Schedule Your Consultation Today

The High Stakes of Language Access in Healthcare

Most healthcare leaders assume their language access systems work effectively. But patients with languages other than English (LOE) experience:

  • 2x higher adverse events due to communication barriers
  • 20% longer ER visits
  • 30% higher readmission rates from miscommunication
  • Significant safety risks from unclear discharge instructions

With Joint Commission 2026 requiring communication needs assessment protocols (PC.11.02.07) effective January 1, 2026, understanding your current patient experience is no longer optional—it's essential for accreditation.

Our Comprehensive 3-Phase Walk-Through Process

We’ve designed a comprehensive 3-phase process to ensure your organization not only meets compliance standards but also fosters a truly inclusive healthcare environment. Our approach guarantees observable results and improved patient safety.

A consultant in a meeting room, reviewing project plans with a healthcare administrator, symbolizing the planning phase of the Language Access Walk-Through Evaluation.
Phase 1: Planning
Our process begins with a targeted consultation to understand your organization’s unique language access challenges, patient demographics, and operational priorities. During this phase, we collaborate with your team to identify high-traffic patient areas and critical communication touchpoints that will be assessed during our in-person evaluation. This foundational step ensures a focused, efficient, and impactful walk-through aligned with your compliance, safety, and equity goals.



A consultant conducting an on-site evaluation at a hospital, observing patient-staff interactions and assessing language access resources.
Phase 2: On-Site Evaluation
Our team conducts a comprehensive on-site assessment that follows the full patient journey—from registration through discharge—through the lens of language access. We observe real-time interactions between patients and staff to identify communication challenges, evaluate environmental factors such as signage, forms, and accessibility materials, and assess interpreter services and supporting technology. We also analyze staff workflows to uncover protocol gaps, missed opportunities for meaningful language access, and potential training needs. This immersive evaluation provides the evidence base for compliance alignment and operational improvement.
A consultant presenting findings and recommendations to a healthcare team, using data visualizations and actionable insights.
Phase 3: Analysis & Action Steps
Following the on-site evaluation, we deliver a comprehensive analysis highlighting key language access barriers—prioritized by urgency and impact. Our report identifies quick-win opportunities for immediate improvement, outlines measurable patient safety enhancements, and pinpoints compliance gaps in preparation for the ACA Section 157 and Joint Commission’s 2026 language access updates. Every recommendation is tailored to your organization’s infrastructure and capacity, providing a clear roadmap to elevate communication equity and regulatory readiness.

What You'll Receive

Comprehensive sssessment report including:

Patient Journey Communication Barrier Analysis

Detailed breakdown of every touchpoint where communication fails

Environmental Accessibility Recommendations

Specific improvements for signage, forms, and materials

Staff Interaction Effectiveness Evaluation

Objective assessment of current communication protocols

Priority Implementation Roadmap

Clear next steps ranked by impact and feasibility

Schedule a Compliance Consultation

Who Benefits from a Language Access Walk-Through?

Our Language Access Walk-Through is ideal for healthcare organizations seeking a fast, objective, and evidence-based evaluation of their language access systems. Whether you’re confirming compliance with the ACA´s Section 157 update, preparing for the Joint Commission’s 2026 requirements, aiming to identify patient experience gaps, or simply need actionable insights without the delays of complex stakeholder coordination, our on-site assessment provides the quick clarity and direction your team needs. 

Perfect for:

  • Hospitals and Health Systems
  • Community Health Centers
  • Physician Practices
  • Nursing Homes and Long-Term Care Facilities
  • Mental Health Clinics
  • Dental Clinics
  • Rehabilitation Centers

Don't Wait for Joint Commission Surveys to Reveal Gaps

With the January 1, 2026 Joint Commission deadline approaching and ongoing ACA Section 1557 enforcement, healthcare organizations need immediate insights into their language access effectiveness.

Critical Statistics:
  • 80+ million patients require language assistance in US healthcare
  • $5 million average cost of language-related malpractice lawsuits
  • January 1, 2026 Joint Commission language access compliance deadline
Schedule Your Consultation Today
Download Joint Commission 2026 Preparation Guide