Working with Interpreters
Unlock the Power of Effective Intercultural Communication
In today’s diverse world, effective communication is the foundation of quality care. This comprehensive, self-paced e-course is designed to empower healthcare providers and public service staff with the essential skills to collaborate seamlessly with interpreters, reduce communication errors, and enhance service access for Limited English Proficient (LEP) clients.
Why This Course Matters
Join us to explore the transformative role of language access in reducing health disparities and achieving equity.
You’ll gain insights into the impact of social determinants of health on LEP populations and how language access bridges gaps in care. Through real-life case studies, you’ll see the practical effects of effective interpreter use on healthcare outcomes.
This course is for you if you:
Work with Limited English-Proficiency (LEP) clients in specific settings.
Want to improve your skills when working with interpreters.
Improve your cross-cultural communication when seeing LEP clients.
Want to improve the quality of your services and clients outcomes.
Meet Your Trainer
Joana Tudela was born in Portugal, raised in Venezuela, and professionally educated in the United States. She moved to the USA in 2005 to learn and grow with excellence and follow and give shape to her three personal and professional passions – science education and diversity.
Thus, she graduated from Rush University with a BS in Medical Laboratory Science, to later study two master’s degrees, one in Public Health – Health Education at Benedictine University, and another in Translation and Interpreting Studies at Wake Forest University.
Joana brings over 12 years of experience in language access and cultural competency. As the founder of Culturizing Access, she has transformed healthcare organizations by implementing comprehensive language services that improve provider-patient communication and ensure compliance with federal regulations.
What you’ll get from this course:
- Understand the role of language access in reducing health disparities.
- Explore the impact of social determinants of health on LEP communities.
- Gain in-depth knowledge of demographics and barriers of U.S LEP populations.
- Learn about language access laws, regulations, and compliance requirements.
- Discover best practices for working with trained interpreters.
- Tackle health equity disparities with actionable strategies.
- Real-world scenarios for practical learning.
- Proven methods to improve your intercultural communication skills.
Ready to Get Started?
Equip yourself with the skills to:
- Foster trust and rapport with LEP clients.
- Enhance service quality and outcomes.
- Demonstrate your commitment to equity and inclusivity.
Enroll Now and join us in championing health equity through effective communication!
Frequently Asked Questions
(FAQs)
Who is this course for?
This course is designed for healthcare providers, public service staff, and administrators who interact with Limited English Proficient (LEP) clients. It is ideal for professionals seeking to enhance their skills in working with interpreters and improve intercultural communication.
What will I learn in this course?
Participants will learn:
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How to effectively work with interpreters to reduce communication errors.
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The legal framework surrounding language access in healthcare.
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The demographics and healthcare barriers faced by LEP populations.
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Strategies for conducting successful interpreter-assisted interactions.
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The importance of using trained interpreters versus informal options like family members.
How is the course structured?
The course is divided into three modules:
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Module 1: The Basics – Foundational knowledge about language access.
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Module 2: The People – Understanding LEP populations and interpreters’ roles.
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Module 3: The Skills – Practical tips for working with interpreters and improving communication.
Each module includes videos, interactive activities, and downloadable resources to enhance your learning experience.
Is the course self-paced?
Yes, the course is entirely self-paced, allowing you to complete it on your schedule. You will have 90 calendar days from enrollment to finish the course.
Will I receive a certificate upon completion?
Yes, participants who successfully complete the course will receive a certificate of completion, which can be used to demonstrate your commitment to improving communication with LEP clients.
Can I retake the course if I don’t finish within 90 days?
If you are unable to complete the course within the 90-day period, you can re-enroll for an additional fee. Contact our support team for details on re-enrollment options.
What makes this course different from others?
This course is uniquely designed by Joana Tudela, an expert in language access with over 12 years of experience. It blends practical insights, real-life case studies, and actionable strategies to help you improve communication and equity in healthcare settings.
